We give all of our customers the Royal Treatment! For you to benefit from our amazing service, here is the way we work:
We roast and package to order. Your coffee is not sitting on our shelf staling while we wait for order. Instead, when we receive your order, it goes into the next available production cycle. We guarantee that up to 2 cases of retail coffee and up to 20lb of foodservice coffee for any customer will be serviced in the next production cycle.
We reserve production slots each week for larger weekly orders.
Production cycles begin at 2PM on regular business days. Orders received before 2PM will be shipped the next business day. GTA customers typically receive the coffee the business day after that.
If you missed your deadline and you will face a business impact, call us to negotiate a solution. We have never let a customer run out of our coffee!
|In before 2PM|
|In after 2PM|
Understanding our Emails
When we setup your account we define where our documents will be sent. We can have different email addresses for order confirmation and invoice and we can set up multiple addresses for each.
We always email an order confirmation at order acceptance. It confirms we have accepted your order and confirms the items. This document does not have prices. If you do not find it useful, please disregard it.
When we ship, we email an invoice to the emails registered to receive the electronic invoice. We always send this on shipment. If you do not find it useful, please disregard it.
We always pack the box with a packing slip. This document does not have prices. Its purpose is to indicate which items are in which box, and to provide an audit (with initials) of the order assembly process. If you do not find this useful, please disregard it.
Because our basic process is always the same, we can customize the process to yours in a couple of ways.
If you need an invoice emailed at the time of order confirmation, we can set that option up on your account. This means that any changes that arise after, such as the addition of shipping charges will appear on a separate adjustment invoice. Adjustment invoices will reference the original order.
If you would like to receive the invoice in the box, we can record that option on your customer account.
Instead of emailing invoices, we can optionally drop them on a shared Google Drive folder. Let us know if you would like this option on your account.