We give all of our customers the Royal Treatment! For you to benefit from our amazing service, here is the way we work:
We roast and package to order. Your coffee is not sitting on our shelf staling while we wait for order. Instead, when we receive your order, it goes into the next available production cycle. We guarantee that up to 2 cases of retail coffee and up to 20lb of foodservice coffee for any customer will be serviced in the next production cycle.
We reserve production slots each week for larger weekly orders.
Production cycles begin at 2PM on regular business days. Orders received before 2PM will be shipped the next business day. GTA customers typically receive the coffee the business day after that.
If you missed your deadline and you will face a business impact, call us to negotiate a solution. We have never let a customer run out of our coffee!
|Orders Placed on||In before 2PM Ships on||Order after 2PM Ships on|
Understanding our Emails
When we setup your account we define where our documents will be sent. We can have different email addresses for order confirmation and invoice and we can set up multiple addresses for each.
We always email an order confirmation at order acceptance. It confirms we have accepted your order and confirms the items. This document does not have prices. If you do not find it useful, please disregard it.
When we ship, we email an invoice to the emails registered to receive the electronic invoice. We always send this on shipment. If you do not find it useful, please disregard it.
We always pack the box with a packing slip. This document does not have prices. Its purpose is to indicate which items are in which box, and to provide an audit (with initials) of the order assembly process. If you do not find this useful, please disregard it.
Although our basic process is consistent, we can customize the process to yours in a couple of ways.
If you would like to receive the invoice in the box, we can record that option on your customer account. You will receive both the packing list and the invoice in the box.
Instead of emailing invoices, we can optionally drop them on a shared Google Drive folder. Let us know if you would like this option on your account.