Our Human-Readable Promise

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I tried to read our legalese Terms and Conditions and wow! 

So I decided to write this to try and help us understand each other.  

We believe we have an excellent product at a fair price.  We built this business on happy, repeat customers and we will do our best to count you among them.  If you have a problem, we invite you to work with us to resolve it.

We work really hard to ensure the information here is correct and complete.  If we’ve made a mistake, we’ll fix it.  

We ship orders complete.  If we are short, we contact you and work out what to do.

If we are not able to send your order, we’ll refund it.

If you send your order to the wrong address, we cannot take responsibility for that.  If we get the order back we will charge you our cost to receive it back and send it back out.  If you prefer to abandon the package we will work that out together.

We’ll do everything reasonable on our end to resolve problems equitably and fairly.  

We think you will find working with us is above and beyond the T&C legalese!

 

We invite your comments

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COVID-19 Update

Café

  • Open 7-5 weekdays, 9-4 weekends
  • take out espresso bar (no indoor seating)
  • 9 seat patio (contact tracing in effect)
  • curated market of groceries
  • retail coffee to brew at home
  • Capacity: 2 take-out customers
  • electronic payments only (no cash)
  • one way flow: enter by the front, leave by the back

Roastery

  • Shipping Online Orders Weekdays
  • Full selection available for delivery or café pickup
  • Canada Post to Canadian addresses with tracking
  • Filling Wholesale daily
  • All Couriers including Canada Post are operating with lower service standards