About Shipping & Pickup of Orders
How much will it cost?
You will have the opportunity to see the cost of shipping to your destination before entering your credit card information and placing your order. We use Canada Post to ship online orders and we ship only to Canadian addresses, including to PO Boxes. (For deliveries to addresses in the USA visit Birds and Beans LLC.)
We have amazing shipping rates! If your order contains 1lb or more of roasted coffee, shipping to GTA is only $5.00… Wow! For other destinations we offer approximately 50% off the Canada Post Xpresspost rates and no handling fee!
But that’s not all – orders containing more than $45 of Roasted Coffee receive Free Shipping to most destinations in Canada.
During checkout, but before you place the order, the shipping charges will be displayed on your order**. Please note that shipping charges are subject to HST (or GST if you are in a province that opts out of HST taxation).
Can I pick it up at the Storefront?
Yes! Just choose Pickup at Café instead of entering shipping details. You will receive an email when the order is available for pickup. Click here to see pickup instructions. There are no shipping charges on pickup orders.
Note that the Storefront has its own ordering system for products that it carries, so if you are looking for a bag of Commit Espresso 340g, you can order it there and pick it up in minutes. See takeout.birdsandbeans.ca
Can I ship to the USA?
Birds and Beans Inc. ships only to Canadian addresses. For deliveries to addresses in the USA visit Birds and Beans LLC.
How Long will it Take?
Over the years, we’ve developed a reputation for really fast service. We generally process orders received before 2pm on the Next Business Day. Sometimes we send orders the day they are placed!
Orders to the GTA, Ottawa, London, Winsor and Montreal usually arrive the next business day after we ship them! Most other destinations in Ontario arrive within 2 business days of shipping. Canada Post delivery standard to Halifax, Moncton, Regina, Saint John, Saskatoon and Winnipeg are 3 days. 4 days to Calgary, Charlottetown, Edmonton, Fredericton and Vancouver, and 5 days to Victoria. To check the delivery standard to a specific destination see Canada Post Delivery Standards. Enter M8W 3R1 in field 1. Enter the destination postal code in field 2. We use Expedited Parcel, so the service standard is in that column.
Can I track my package?
When we ship your order you will receive a shipping confirmation with a link to track your order’s progress. Note that the system at Canada Post may not recognize the tracking number for some hours after it is picked up.
Shipping Options if you are not home when it arrives
If there is no-one available to receive a package, Canada Post uses their discretion about what to do. They may choose to leave the package at the door or with a neighbour or take it to a local postal outlet. You can, however, give explicit instructions using the Order Notes field at on the Checkout page.
Begin your comment with DNS which will add “Do not safe drop” to the Canada Post instructions. This ensures that if no-one takes delivery it will go to the closest postal outlet, probably in a nearby pharmacy.
“Leave at door” ensures that the package will be left at the door even if no-one receives it. Begin you comment with LAD to choose this option.
When we ship orders containing merchandise or with a value over $100, we default the shipping option to “Do not safe drop”. You may change this, but if you do, you are responsible for lost shipments.
What if my package is Undeliverable?
Please ensure the address you enter is correct and complete. Packages returned to us due to incorrect shipping addresses or that are not picked up from the post office will be subject to a return postage fee and a reshipment fee if applicable.
**Note that postage for orders over 66lb and any order to an air stage destination require a shipping quote. We’ll confirm the shipping charge with you before filling your order.