about ordering
Do you offer gift cards?
Yes! We offer online gift cards! We have designs for any occasion and you can customize the amount and wording. Learn more…
Do you offer subscriptions?
Yes! We have a very convenient and flexible subscription service.Â
You can setup a subscription for coffee of the month or any other coffee. We have many self serve features to modify as you go.Â
Subscribe and Save 10% on any order placed from your account… including gifts to other people!
Do I have to setup an Account
No, you can checkout as a guest.
But using an account unlocks great features! Like reviewing past orders, order again and VIP customer service.Â
You can securely store payment methods, and default cardholder information and default shipping address. You can see available coupons.Â
We offer social login from Google, Facebook, and PayPal.Â
And we never share your information with anyone. No-one. Ever.
What payment methods can I use?
We accept Credit and Debit Cards, PayPal, Google Pay, Apple Pay.Â
You can save your payment method on your account or enter it with every order. Whatever works best for you!
How can I get free shipping?
We offer free shipping on orders with roasted coffee over $54. This does not apply to green(unroasted) coffee or other products, but if you order $54 of roasted coffee we will ship anything you add to the order for free. Learn more…
Can I pickup?
Yes! You can pickup orders at the Adriana’s Birds & Beans Café at the end of the next business day. You will receive an email when the order is available for pickup.
Want to pickup sooner than that? The café has its own ordering system for products that it carries. They are ready for pickup within minutes! See birdsandbeanscafe.com
When will you ship my order?
We roast to order every business day! Here is how the timing works. It is typical that orders are shipped the next business day. The time to arrive at their a GTA destination is often just 1 more business day.
Once shipped, how long with Canada Post take?
For standard shipping we choose the courier based on price and the delivery performance we’ve observed to your area.  If there is a courier that you prefer or that you have repeated problems with, let us know and if there are several options, we will take your preference into account.
Can I track my package?
Yes!
When we ship your order you will receive a shipping confirmation with a link to track your order’s progress.
What if I'm not home when my package arrives?
If there is no-one available to receive a package, each courier has their own procedures. Canada Post uses their discretion about what to do. They may choose to leave the package at the door or with a neighbour or take it to a local postal outlet. Â Many couriers will reattempt the next business day. Â And, once you have a tracking number, some allow you to provide more details.
What if my package is undeliverable?
Please ensure the address you enter is correct and complete. Packages returned to us due to incorrect shipping addresses or that are not picked up from the post office will be subject to a return postage fee and a reshipment fee if applicable.
about coffee
Do you roast date your coffee?
Yes! Back in 2001 we were the first company in Canada to roast date all of our coffee and provide a roast date guarantee. We roast to order and guarantee that we never ship coffee more than a week old. Here is a post on why coffee freshness matters.
What Is Your Darkest/Strongest/Lightest/Mildest Coffee?Can I put my subscription on hold?
Checkout our (ugly but informative) infographic to see all our coffees arranged from mildest to boldest. We also indicate the most prominent flavour characteristics of each coffee.
We roast every coffee to bring out its best! Â
My doctor told me to try low acid coffee. What do you recommend?
Those studying low acid coffee have correlated it with lower caffeine, darker roasting, faster roasting, Arabica coffee, and beans sourced from Central America or Indonesia. Our best choices meeting these criteria are: Guatemala Jaceltenango, Canopy, Shadow, Nicaragua Wood Thrush, or Honduras Howler Monkey Pitch Black.Â
However, we found no statistically meaningful studies that it is the PH of the coffee that causes upsets stomach. In this post, we wonder if it is coffee freshness that is most impactful in reducing stomach upset and we call for scientific study to investigate.Â