Frequently Asked Questions
about Ordering
Do I have to create an account?
No, you can checkout as a guest.
But using an account unlocks great features! Like reviewing past orders, order again and VIP customer service.
You can securely store payment methods, and default cardholder information and default shipping addresses. You can see available coupons.
We offer social login from Google, Facebook, and PayPal.
And we never share your information with anyone. No-one. Ever.
What payment methods do you accept?
We accept Credit and Debit Cards, PayPal, Google Pay, Apple Pay.
You can save your payment method on your account or enter it with every order. Whatever works best for you!
Do you offer gift cards?
Yes! We offer online gift cards! Learn more…
If you are looking for a gift card for the café, please visit in person to get a physical gift card. The café is now owned by Adriana!
How can I get free shipping?
We offer free shipping on orders with roasted coffee over $45. This does not apply to green(unroasted) coffee or other products, but if you order $45 of roasted coffee we will ship anything you add to the order for free. Learn more…
Can I pickup?
Yes! You can pickup orders at the Adriana’s Birds and Beans Café at the end of the next business day. You will receive an email when the order is available for pickup.
Want to pickup sooner than that? The café has its own ordering system for products that it carries. They are ready for pickup within minutes! See birdsandbeanscafe.com
About Subscriptions
Do you offer coffee of the month subscriptions?
Yes! We have a very convenient and flexible subscription service.
You can setup a subscription for coffee of the month or any other coffee. We have many self serve features.
Subscribe and Save 10% on any order placed from your account… including gifts to other people!
Can I put my subscription on hold?
Yes you can – anytime!
Login to your account, Click the Subscriptions tab then select your subscription and click Hold on your subscription. Click Reactivate when you want to restart.
When you reactivate, your subscription schedule picks up the original schedule. You’ll probably want to use the Send Now button to ship immediately and reschedule the frequency from there.
I'm running out. ! Can I get my next installment now?
Yes! If you are running out of coffee, you can order now. If you have more than you need, you can move the date of the next instalment out.
Can I reschedule my next instalment?
Yes! If you are running out of coffee, you can order now. If you have more than you need, you can move the date of the next instalment out.
Can I change the frequency of my susbscription?
Yes you can – anytime!
Use the Edit button on your subscription to choose your frequency. If you find that once a month is a little too much, change it to every 5 weeks or 6 weeks. Or to get the free shipping change the shipping to every 3rd month.
And don’t worry, if you run out of coffee sooner, or have some left over, you can change the next shipment date!
I love a particular coffee. Can I get it on subscription?
Yes you can!
Our subscriptions are flexible. You can choose Coffee of the Month or any other coffee. You can even add tea.
Can I add or remove items from my subscription?
Yes you can!
Our subscriptions are flexible. You can choose Coffee of the Month or any other coffee. You can even add tea.
I want to add something just for my next cycle. Can I do that?
Yes you can! And the shipping for your add-ons are free and your 10% our subscriber discount will be automatically applied.
Assemble your order in the cart and proceed to checkout. If you have an active subscription, you will see “Free shipping with next subscription order” as a shipping method. Select that. It will put the add-on order on hold until your next subscription order is released and the add-on order will be shipped with the subscription order.
About Coffee
Do you roast date your coffee?
Roasted to order
Yes! Back in 2001 we were the first company in Canada to roast date all of our coffee and provide a roast date guarantee. We roast to order and guarantee that we never ship coffee more than a week old. Here is a post on why coffee freshness matters.
What Is Your Darkest/Strongest/Lightest/Mildest Coffee?Can I put my subscription on hold?
Checkout our (ugly but informative) infographic to see all our coffees arranged from mildest to boldest. We also indicate the most prominent flavour characteristics of each coffee.
We roast every coffee to bring out its best!
My doctor told me to try low acid coffee. What do you recommend?
Those studying low acid coffee have correlated it with lower caffeine, darker roasting, faster roasting, Arabica coffee, and beans sourced from Central America or Indonesia. Our best choices meeting these criteria are: Guatemala Jaceltenango, Canopy, Shadow, Nicaragua Wood Thrush, or Honduras Howler Monkey Pitch Black.
However, we found no statistically meaningful studies that it is the PH of the coffee that causes upsets stomach. In this post, we wonder if it is coffee freshness that is most impactful in reducing stomach upset and we call for scientific study to investigate.
