We give all of our customers the Royal Treatment. For you to benefit from our amazing service, here is the way we work:
We roast and package to order. Your coffee is not sitting on our shelf staling while we wait for order. Instead, when we receive your order, it goes into the next available production cycle. We guarantee that up to 3 cases of retail coffee and up to 75lb of foodservice coffee for any customer will be serviced in the next production cycle. Larger orders require scheduling.
Production cycles begin at 8AM on regular business days. Orders received after 8AM fall into the next day’s production.
For orders that are shipped by courier, we will ship at the end of the day’s production cycle.
Local Toronto deliveries are loaded onto our truck by 2PM Monday’s and Thursday’s. So these must be received before the start of the production cycle on Monday’s and Wednesday’s in order to be delivered. We can ship anytime for the cost of the courier.
If you missed your deadline and you will face a business impact, call us to negotiate a solution. We have never let a customer run out of our coffee!